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Squares Hardware Policies

Shipping & Delivery

Shipping is offered through FedEx, Purolator or Canada Post. Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.

Squares Hardware is not responsible for delivery errors due to incorrect shipping information including, but not limited to errors/typos in shipping address, postal code, city or province. In the event of incorrect information we will make every effort to assist in locating lost shipments.

Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery.

Tax Information
Squares Hardware is required to charge the appropriate Federal and Provincial taxes as dictated by each Province and Territory.  
Warranties

Warranties on products sold are provided by the manufacturer and range from 90 days to limited lifetime. Warranty information for specific products are available in their product listings and / or on each of the respective manufacturers' web sites.

In order to claim a warranty, all tools that you believe may be defective must be returned prepaid, along with a copy of your original invoice or proof of purchase, as described in our return policy . Warranties do not cover products misused, abused or that have been modified in any fashion. Normal wear and tear is also not covered by manufacturer's warranties. Please refer to our return policy and the manufacturer's warranty for complete details.

Specific exceptions are noted in the manufacturer's product warranty. To satisfy any warranty requirements, we will replace or repair (at our discretion) any warranted tool that proves to be defective in materials or workmanship. We reserve the right to withhold replacement or repair until we've had a chance to inspect the product.

All warranties and information within Squares Hardware's website is listed in specific relation to product guarantees, expressed or implied, with respect to quality, merchantability, or fitness for a particular purpose. Squares Hardware shall in no event be liable for injuries, accidental or otherwise, death to persons, or damage to property, or for incidental contingent, special or consequential damages arising from the use of any products.

Backorders
We do our best to avoid backorders, they are costly to us and annoying to you. If however an item has to be backordered, our Customer Service Department will contact you and advise you of anticipated product delivery dates. Unless otherwise stated, you have the right to cancel any of your backordered items at any time before your order is shipped. If you wish, you may also choose to have us hold your entire order until all items are in stock and can be shipped together. Freight charges will still apply to backordered items designated as "heavy" (individual items that are 60 lbs +).
Pricing, Errors and Misprints
At Squares Hardware we make every effort to ensure that our pricing and product information including descriptions and images are accurate. However, in the event of an error, we reserve the right to correct pricing mistakes that occur as a result of  typographical errors, systemic issues, wrong images or other errors. This policy covers both regular and special pricing.Squares Hardware will make every effort to contact affected customers in the event of a systemic issue that impacts current customer orders. A return authorization and full credit will be given for orders where there are pricing issues resulting from typographical errors, wrong images or product descriptions. If a product offered on our web site is not as described, your sole remedy is to return it in unused condition. While every effort is made to maintain our prices, we reserve the right to adjust prices when necessary and also to substitute or discontinue any item which may become unavailable. All prices are subject to change without notice and are limited to stock on hand.
Return Policy

Our main priority is ensuring customer satisfaction, this means if something is wrong with your order let us know and we'll try to make it right. If that's not possible and you decide you want to return what you've purchased, just contact us to arrange for a return.

Return Terms & Conditions:

A 10% restocking fee will be applied if you wish to return a non-defective item.
Special Order and Clearance items are FINAL SALE. No RETURNS, REFUNDS, or EXCHANGES are accepted

-All items returned must be in their original packaging within 30 days of purchase for full credit or exchange.
-Tools and components must not show signs of use, abuse or misuse. That means the product shouldn't have been modified in any way or be dirty, cracked, dented scratched, cut or damaged.
-Shipping charges are non-refundable.

For prompt and accurate credit on returned merchandise follow these steps:
-Contact us by email at returns@squareshardware.ca to get a Return Authorization (RA) number.
-Be sure to include a copy of the RA number in the packages being returned. If the RA number is not enclosed in your package, the shipment will be not be accepted.
-All returns will be credited in the same manner you paid us.
-No credit will be issued for returns that have been altered or abused (as described above).
-No freight collect or COD returns will be accepted.

Free Shipping

We offer free shipping on most orders across Canada over $149 before tax.
See details and restrictions below for more information.

Free Shipping Restrictions:
-Free shipping does not apply to large and/or heavy items (over 60lbs) or any items requiring a freight carrier.
-Please note: your order total must be a minimum of $149 (before applicable taxes) to qualify for free shipping.
-Our Free Shipping offer applies to most locations in Canada excluding but not limited to: The Yukon, Northwest Territories, Nunavut, any island location as well as any other destination requiring ocean or air freight service in any province or territory. This policy also excludes all locations in Canada deemed as "remote" by Canada Post or Fed-Ex.
-In the extremely unlikely event that excessive freight rates are charged or quoted by our couriers for any other reason not stated in this policy, Squares Hardware reserves the right to exempt that shipment from this policy. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. At that time you can either approve or cancel your order if you wish.